Rm1 Privacy Policy — Protecting Your Data Is Our Priority

This document explains how rm1 collects, uses, stores, and protects the personal information of our users in Malaysia. We are committed to safeguarding your privacy in full.

Last Updated: 1 January 2026

Information Collected Purpose of Data Use Cookies & Tracking Storage & Security User Rights Third-Party Sharing Industry-Standard SSL Encryption MYR Payments Protected Information Collected Purpose of Data Use Cookies & Tracking Storage & Security User Rights Third-Party Sharing Industry-Standard SSL Encryption MYR Payments Protected

What We Collect When You Use the Platform

Rm1 collects several categories of information to keep the platform running smoothly and deliver the best experience to users in Malaysia. We only collect data that is strictly necessary for the purposes outlined in this policy.

Types of Information Collected

  • Account Information: Full name, email address, phone number, date of birth and password provided when registering your rm1 account.
  • Payment Information: Transaction details in MYR, including payment methods used such as Touch 'n Go eWallet, FPX and online banking. Card numbers and sensitive details are not stored directly.
  • Device & Browser Information: IP address, device type, operating system, web browser, screen resolution and other technical data collected automatically when you access the platform.
  • Usage Data: Records of in-platform activity including games played, bets placed, session duration and pages visited.
  • Cookies & Tracking Data: Small files stored on your device to enhance your browsing experience and analyse platform usage patterns.

Why We Need This Data — Purposes of Use

All information collected by rm1 is used for legitimate, specific purposes related to the delivery of our platform services. We do not use your data for any other purpose without your consent.

  • Processing account registration and verifying user identity in accordance with compliance requirements.
  • Securely and accurately processes MYR deposits, withdrawals, and financial transactions.
  • Personalising your platform experience based on your preferences and usage patterns.
  • Sending account-related notifications, transaction activity updates and important platform announcements.
  • Detecting and preventing fraud, suspicious activity or platform abuse.
  • Comply with legal obligations and the requirements of relevant authorities in Malaysia.
  • Improve service quality through usage data analysis that does not directly identify individuals.
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Cookies, Tracking & How to Manage Them

Rm1 uses cookies — small text files stored in your browser or device — to enhance platform functionality and understand usage patterns. We use several types of cookies:

Types of Cookies Used

Essential Cookies
Required for the platform to function properly, including maintaining login sessions and account security. These cookies cannot be disabled.
Analytics Cookies
Helps us understand how users interact with the platform — most visited pages, usage times and technical issues. This data is processed in aggregate and does not identify individuals.
Functional Cookies
Saves user preferences such as language, layout, and display settings to deliver a more personalised experience on future visits.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the rm1 platform. For more information on managing cookies, refer to your browser's documentation.

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Data Storage, Security & Third-Party Sharing

Data Storage & Security

All rm1 user personal data is stored on servers protected by the latest industry security standards. We use SSL encryption to ensure every data transmission between your device and our servers is safeguarded against unauthorised access.

Strict access controls ensure that only authorised personnel can access user data, and solely for legitimate operational purposes. rm1 retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

Sharing Information with Third Parties

Rm1 does not sell, rent, or disclose users' personal information to any third party for commercial purposes without your explicit consent. We only share data in the following limited circumstances:

  • Payment service providers that process MYR transactions on behalf of rm1, subject to strict data protection agreements.
  • Regulatory authorities or law enforcement agencies when required under Malaysian law.
  • Technical partners providing platform infrastructure services, subject to confidentiality agreements.

Your Rights as a User & How to Contact Us

As an rm1 platform user, you have certain rights regarding your personal data. rm1 respects these rights and makes it easy for users to exercise them in accordance with data protection laws applicable in Malaysia.

Right of Access

You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within a reasonable timeframe and rm1 will respond in writing.

Right to Rectification

If your information is inaccurate or outdated, you may request a correction via your account settings or through our support team. Corrections will be carried out promptly.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations and record-keeping requirements.

Right to Object

You may object to the processing of your personal data for direct marketing purposes or in certain other circumstances. rm1 will honour such objections in accordance with applicable law.

Policy Updates & How to Contact Support

Rm1 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to registered users via email or in-platform notification. The last updated date is always displayed at the top of this document.

To exercise any of the rights above, or if you have any questions regarding this Privacy Policy, please contact the rm1 support team via email: [email protected]. You may also refer to FAQ page for answers to the most frequently asked questions about privacy and data security.

Your Privacy Is Assured — Get Started with rm1 Today

Create your rm1 account with complete confidence. Your data is protected, MYR payments are processed securely, and your privacy is always our priority.

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